Customer Testimonials

Phenomenal service all around. Easiest car buying experience.

I want to give a shout-out to Daniel! He was professional and very helpful! He helped me with what I was needing and did it in a timely manner. I highly recommend going to see him if you need help with a purchase.

Amazing Customer service and phenomenal service from the salespeople and service department

Just wanted to leave a note to say that we really appreciated how Jeromy went above and beyond to get my mom the exact car she was hoping for. The process was smooth, the car is great, and Jeromy just seems like an all-around really good human. Thank you!

The best of the best Great experience

Deanna was super easy to work with & got us into a vehicle as soon as she could. There seemed to be a rush on hybrid models, when we bought, but we got into the car within a week or so. And we love the milage on our new Elantra Hybrid. Easy handoffs to different departments, when I went in to get the title, Cindy was very helpful as well.

Bought my car there 4 years ago they still take care of you after the sale.

Dennna Davis Magnificent service she sold all cards to my family for years always ask for Dee Dee.

They our great company and take care all customer needs I highly recommend them great service ☺️ my friend Deanna Davis

Bought my Hyundai Tucson here 6 years ago and every oil change has been free! Nicely renovated recently too.

Deanna was great to work with and provided one of the simplest and easiest car buying experiences I have had. I came in looked at the car they were not pushy and gave me space to think. I decided to leave and think about it. Then during the work week decided to buy the car. She was respectful of my time and did the whole deal over the phone. When I came in that evening the car was ready I did 10 minutes of paperwork and paid for the car and was out the door in a timely manner. If you ... Read More

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Google - Nov 3, 2026

Deanna was great to work with and provided one of the simplest and easiest car buying experiences I have had. I came in looked at the car they were not pushy and gave me space to think. I decided to leave and think about it. Then during the work week decided to buy the car. She was respectful of my time and did the whole deal over the phone. When I came in that evening the car was ready I did 10 minutes of paperwork and paid for the car and was out the door in a timely manner. If you want a great car buying experience and to deal with some honest folks visit James Hodge and Deanna!

Dee is an amazing sales woman and knows what she’s doing!!! 10/10 recommend 👌🏼

Deanna is Very professional and always had helped me to get me a great deal

Tisha is the nicest person ive ever met. If I had a daughter I would want her to grow up to be just like her. She gives hope to mankind.

Rey is very professional and he knows those cars like no body, Thank You Rey

I highly recommend asking for Rey Pina if you’re looking to buy a vehicle! He truly cares about his customers and goes above and beyond to make sure they have a great experience. He’s helpful, knowledgeable, and takes the time to make sure you find what you’re looking for. If you’re in the market for a vehicle, definitely ask for Rey! You won’t be disappointed!

Rey Pina goes out of his way to make sure you have a positive experience. He also uses his knowledge of cars to make sure you’re getting a reliable vehicle.

Really great service here. Talked with Rey Piña, he was honest, direct, helpful, and friendly. Helped me get the car I was looking for at a great deal, and would highly recommend them for anyone for nice and reliable cars!

Great place to do business!!

Tisha was s the best!!! She makes sure you are taken care of and the deal is honest and fair! It’s refreshing to work with someone who actually cares about you!

Super nice, great deal, fast service!

Super nice, extremely helpful. Everything went very quickly and they got us a great deal!

Absolutely unacceptable experience. I texted with Ray today, who scheduled an appointment and assured me the truck I was interested in was still available. I then drove 2.5 hours to the dealership, only to be told the truck had been sold YESTERDAY. Ray obviously did NOT verify that the truck was available before scheduling the appointment. When I addressed the situation, Ray had the audacity to blame ME for not calling again to confirm when I was on my way, even though I had spoken with him only a few hours prior. Ray made the appointment and confirmed the price, yet ... Read More

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Google - Oct 31, 2026

Absolutely unacceptable experience. I texted with Ray today, who scheduled an appointment and assured me the truck I was interested in was still available. I then drove 2.5 hours to the dealership, only to be told the truck had been sold YESTERDAY. Ray obviously did NOT verify that the truck was available before scheduling the appointment. When I addressed the situation, Ray had the audacity to blame ME for not calling again to confirm when I was on my way, even though I had spoken with him only a few hours prior. Ray made the appointment and confirmed the price, yet somehow it was MY fault? Completely unprofessional, zero accountability, and a blatant disregard for a customer's time. Wasting someone's time with a 5-hour round trip and then blaming them for your own lack of communication is ridiculous. We will NEVER do business with this dealership, and I would strongly encourage others to think twice before doing so.

My wife cared are Hyundai palisade calligraphy to get service soon as she lift the check engine light came on that was last Thursday they said parts be here in 3 days here it is Friday still say all the parts have not made it kinda hard to believe if he ordered all the parts at the same time they should all made it at the same time causing me to lose work and stuff guess it all the same James hodge places one in hugo ok just as bad the part manager even told my wife they done had parts ... Read More

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Google - Oct 30, 2026

My wife cared are Hyundai palisade calligraphy to get service soon as she lift the check engine light came on that was last Thursday they said parts be here in 3 days here it is Friday still say all the parts have not made it kinda hard to believe if he ordered all the parts at the same time they should all made it at the same time causing me to lose work and stuff guess it all the same James hodge places one in hugo ok just as bad the part manager even told my wife they done had parts order that it should be Monday what happen to that if they done had this problem with other Hyundai seems to me they would order to have them there maybe just call Hyundai Corp myself and put in a complaint

Our salesman Cameron west was amazing and found us exactly what we were looking for. Couldn't ask for a better experience

Got a low mile Tundra for a great price. Cameron (our salesman) was great. Smart guy, he posted the listing on Facebook marketplace and of course I saw it. Answered all of our questions, and was very hospitable when we came to the dealership. Thank you James Hodge Toyota!

Cameron West @ James Hodge Toyota was nothing less than amazing at helping me get a new 4-Runner. The service the whole team provided was absolutely exceptional!! Thank you guys so very much.

Got an amazing BMW from this dealership, but it was only possible to the help and communication of a great saleswoman Emma Steinman! Thank you 🤙🏼

Great location, great atmosphere and kind workers.

I was in the market for a new truck, after calling around to different dealerships and getting the run around pitch, I called James Hodge and spoke with Jennifer. She was on point, no hassle, no bickering over price, and was knowledgeable and very accommodating to my needs. Thanks for a great buying experience Jennifer, every dealership should have someone who has your selling abilities!!

The sales man Josh was great and extremely helpful. Best experience buying a car I have ever had. Can’t thank him and James hodge Toyota enough.

Jeromy was a great guy to deal with

Went to go purchase my son his first car, settled on a 2020 challenger sxt. Had a great experience, would highly recommend. Ask for Jeromy! He will hook you up!

I am caretaker of my elderly parents, and a few days ago my Dad, who has a touch of Alzheimer's, took it upon himself to call this business for help with their Hyundai. Today while I was taking him back to pick up his car I was very concerned because many businesses prey on the elderly. This shop sent a wrecker to my parent's house over an hour away, promptly repaired their Hyundai, and did not charge a penny. It was under warranty but still! They even threw in a free oil change. I mean who is still ... Read More

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Google - Oct 10, 2026

I am caretaker of my elderly parents, and a few days ago my Dad, who has a touch of Alzheimer's, took it upon himself to call this business for help with their Hyundai. Today while I was taking him back to pick up his car I was very concerned because many businesses prey on the elderly. This shop sent a wrecker to my parent's house over an hour away, promptly repaired their Hyundai, and did not charge a penny. It was under warranty but still! They even threw in a free oil change. I mean who is still honest like this? Thanks James Hodge Hyundai for restoring my faith in humanity. Thanks to Shamari for being so kind and patient with him as well.

Thank you Cameron west for working great deal on our 23 subaru outback excellent service

Dee Dee is by far the best she helped my wife buy her first car they was friendly and was not disrespectful at all to my wife and her grandmother they was very helpful when it came to finding a good car at a good price she helped pick the car out thank you Dee Dee keep doing your thing you make more ppl feel welcomed

Great great service!!! Would highly recommend if you’re needing a car!! Got us the best deal in 3 states!!

They are amazing to work with to help you find your perfect vehicle! If you go ask for Jenn Thomason she is the best!

Intentionally sold my elderly grandmother a class-action car they knew would fail. The people who work here are despicable and untrustworthy.

It was definitely worth the drive out there. DeeDee was amazing to work with, she went above and beyond and found me the perfect truck. Everything from the first phone call to financing to driving away was such a great experience. Best car buying experience I've ever had. Highly recommend!

James Hodge Chevrolet in Broken Bow, OK. Super nice place to buy your next new truck They gave me a very generous trade in allowance on my old truck The sales manager located the model I wanted with all the options I needed and had it on the lot in just a few days Super great service Kisha Carper went over all the features, made sure I was comfortable with all the settings, can’t say enough about the great service Kisha and Robert gave me!

Outstanding service and quick. Associate told me about other things that need to be done to my car, which was great, as I did not know about the recall notices.

Had a great experience Jennifer was awesome from start to finish

We just purchased our car from James Hodge Toyota of Muskogee. It was a great experience! If you’re in need or want of a new car, I highly recommend Rodney. He made our buying process easy and an enjoyable experience! Thanks again Rodney! We appreciate you!

I was traveling through Muskogee when I ended up with a flat tire on my 2026 Hyundai Palisade. Unfortunately, the dealership didn’t have my specific tire in stock. While I do think dealerships should ideally have tires available for the vehicles they sell, that ended up being a very small part of the experience. What really stood out was how the service team handled the situation. The service manager, Doug, and an associate named Ethan immediately started getting creative and calling around to find a solution. The 21-inch tire on the Palisade isn’t especially common, particularly the specific Pirelli ... Read More

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Google - Sep 11, 2026

I was traveling through Muskogee when I ended up with a flat tire on my 2026 Hyundai Palisade. Unfortunately, the dealership didn’t have my specific tire in stock. While I do think dealerships should ideally have tires available for the vehicles they sell, that ended up being a very small part of the experience. What really stood out was how the service team handled the situation. The service manager, Doug, and an associate named Ethan immediately started getting creative and calling around to find a solution. The 21-inch tire on the Palisade isn’t especially common, particularly the specific Pirelli I needed, so finding one locally wasn’t easy. Doug eventually located the correct tire near Tulsa and personally drove there to pick it up. They had it installed and had me back on the road first thing the next morning. It was an extremely unfortunate situation to deal with while traveling, but Doug and Ethan genuinely took the sting out of it by going far beyond what I would have expected from a dealership service department. You really can’t ask for better service than that. Their willingness to solve the problem instead of simply telling me they couldn’t help made a lasting impression. I’m extremely appreciative of what they did and would absolutely recommend James Hodge Hyundai based on the way they treated me.

Very bad experience with the service recently

Jeremy is a great car Salesman 100% would recommend. Definitely will be buying another car here

I got the Hodge Hook Up! The team at James Hodge Toyota makes it sooooooo easy to buy a new vehicle. It took about a hour of my time, not the typical slow car buying process. They price their vehicles to sell, and they even delivered it to me!

Using AI slop ads that steal the likeness of famous actors. 🚩

Jeromy and Cody are the best! They actually made the car buying experience fun. (And it is typically never fun).

Cameron made the buying experience very easy. Made it very simple. Explained everything very well. Would definitely recommend him and the whole team at James Hodge Toyota

What is going on with James Hodge Hyundai?! You CANNOT get a single person on the phone, much less the service department. Weeks of trying & weeks on nothing. A lovely lady named Jodi answers the phone, but she’s with Hodge Ford so she can only do so much. Stacy with Hodge Toyota tries to help, but again can’t do much. Does anyone even still work for Hodge Hyundai?!! I had to go to Tulsa Hyundai; they’re happy to take my money.

The dealership facility is under construction currently. I'm guessing car sales are at another site since their parking lot is missing a bunch of vehicles that might be for sale. I didn't see any signage this morning to explain where to get vehicle service that I had scheduled through their website. When I called the dealership's phone numbers (I tried the service department and the direct line), each time an AI receptionist denied there was any construction in the area and refused to provide any helpful information. Fortunately, the helpful gentleman at the nearby Ford dealership was ... Read More

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Google - Aug 1, 2026

The dealership facility is under construction currently. I'm guessing car sales are at another site since their parking lot is missing a bunch of vehicles that might be for sale. I didn't see any signage this morning to explain where to get vehicle service that I had scheduled through their website. When I called the dealership's phone numbers (I tried the service department and the direct line), each time an AI receptionist denied there was any construction in the area and refused to provide any helpful information. Fortunately, the helpful gentleman at the nearby Ford dealership was able to tell me where to go as soon as I walked up to the parts counter. Apparently, the Toyota dealership on Shawnee Bypass is handling their service appointments (such as complimentary oil changes that an owner might get from buying their car there). When I arrived at the sevice department at the Toyota dealership, I was assured that I was in the right place and they took care of my issue fairly quickly. I think the Hyundai dealership should have proactively told me where service department is when I signed up for the appointment.

I've spent a lot of money at this Toyota dealership over the years and have always tried to use them for all of my vehicle needs. I have no complaints about the sales department, and the service advisors have always treated me well. Unfortunately, this experience with the cashier, Stacey, completely changed my opinion. I had both of my vehicles in for service. I picked up the first vehicle one day and paid a little over $200 with my debit card without any issues. The following day, I returned to pick up my second vehicle, and that bill was around $600. ... Read More

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Google - Aug 1, 2026

I've spent a lot of money at this Toyota dealership over the years and have always tried to use them for all of my vehicle needs. I have no complaints about the sales department, and the service advisors have always treated me well. Unfortunately, this experience with the cashier, Stacey, completely changed my opinion. I had both of my vehicles in for service. I picked up the first vehicle one day and paid a little over $200 with my debit card without any issues. The following day, I returned to pick up my second vehicle, and that bill was around $600. When I ran my debit card, my bank flagged the transaction as possible fraud and declined it. Within seconds, my banking app asked if the charge was legitimate. I confirmed that it was, and my card was immediately cleared for use. Instead of simply allowing me to run the card again, Stacey immediately treated me like I had done something wrong. She refused to accept the payment and told me I needed to come back with a different card and my ID, or even bring someone else with their own card and ID. I've never been treated that way by any business, especially one where I've spent thousands of dollars. I had to drive all the way home and back, wasting about 40 minutes. When I returned, Stacey had already left for the day. The service department couldn't find my keys or paperwork because they had been moved from where everyone else's was kept. After searching, they discovered Stacey had set them aside separately. It left me wondering why my paperwork and keys were singled out in the first place. The entire experience was embarrassing, frustrating, and unnecessary. A simple fraud alert from my bank was resolved in seconds, yet I was treated like a criminal instead of a loyal customer. I was planning to spend another $4,000 on repairs for my two vehicles, but after this experience, I'm seriously reconsidering whether I'll continue doing business here, even for the complimentary oil changes. I hope management addresses how customers are treated because one bad interaction can undo years of customer loyalty.

They will try to sell you something you didn't want while wasting your time. Be direct with them and don't wait more than 8-10 min to see a vehicle or leave. I believe the trucks are good but not the employees being straight forward on what they have that you request. Out of all dealer ships in a 5 mile radius this one just didn't get it, on what you want or nothing. Ford vehicles are great when you get exactly what you prefer. Got a Ford truck at a whole different dealership later.

Our 2024 Palisade has some kind of rear radar issues (rear radar used for cross traffic warning system and several other warning systems). When driving, it randomly pops up messages about system disabled;radar blocked etc. It dings multiple times when it happens and is very annoying. Usually happens about every 15-25 miles on long trips. Apparently the car doesn't store error codes when this happens. Because it doesn't store codes and it doesn't happen when the tech drives it, all warranty repair is denied. Ive even got pics of the error messages. This is our first Hyundai, ... Read More

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Google - Jul 14, 2026

Our 2024 Palisade has some kind of rear radar issues (rear radar used for cross traffic warning system and several other warning systems). When driving, it randomly pops up messages about system disabled;radar blocked etc. It dings multiple times when it happens and is very annoying. Usually happens about every 15-25 miles on long trips. Apparently the car doesn't store error codes when this happens. Because it doesn't store codes and it doesn't happen when the tech drives it, all warranty repair is denied. Ive even got pics of the error messages. This is our first Hyundai, and I promise you it will be the last. I think the service guy did his best to get it approved, but who knows. Very frustrating.

Service is an absolute disgrace to the auto industry. 4-5 services done to our Sante Fe all scheduled ahead of time. Never has the job gotten done in a timely matter, have never gotten a call that the vehicle was done. Always have to call and check in on vehicle and get the “2 hour” run around and than show to find out they “forgot” to do the recalls or tire rotations. Last 2 services were basic oil changes and 2 recalls(updates take 1 hour for both and pay 1.45hours to the tech) but somehow they were forgotten both times even after I ... Read More

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Google - Jul 5, 2026

Service is an absolute disgrace to the auto industry. 4-5 services done to our Sante Fe all scheduled ahead of time. Never has the job gotten done in a timely matter, have never gotten a call that the vehicle was done. Always have to call and check in on vehicle and get the “2 hour” run around and than show to find out they “forgot” to do the recalls or tire rotations. Last 2 services were basic oil changes and 2 recalls(updates take 1 hour for both and pay 1.45hours to the tech) but somehow they were forgotten both times even after I called mid way through the day to check on the vehicle and than have to just show up at quitting time to find out they never even touched the vehicle after the oil change. If the oil changes weren’t free on our suv I wouldn’t let this place touch it. They won’t call you when your vehicles done and won’t even do the work that you schedule to be done. If your getting your vehicle serviced here make sure your bring your brightest crayons so you can draw these techs a picture that they can comprehend.

Unethical cost for charging... never heard of anyone charging this much. Would never purchase a vehicle from a place that would take advantage of a situation like this (being the only 3 level charging around). It says alot about them as a dealership and the way they operate.

62 days no title and temp tags are expired. Left multiple voice mails for Mike in Accounting no calls back.

Rodney told us a vehicle was still available. We got a babysitter and drove over 2 hours just for him to tell us the vehicle sold yesterday.

This dealership offers DC fast charging for EV's. They charge $3.00 per KWh. i drive my EV (Rivian) cross country routinely and usually pay around .40 cents per KWh. I've never seen any charging station in the lower 48 more than .65 cents. So, basically, this Chevy dealership is gouging EV drivers big time ! It's actually shameful. This is America and they can charge whatever they want. But, I can also buy a Chevy whereever I want (or not). I would never do business with this dealership, and I recommend nobody else does either.

I walked in today 6/20/2026 found a nice salesman, I told him upfront, my intention of not purchasing a vehicle due to sticker prices in Oklahoma being way over blue book, and even higher than competitive markets in metro cities, he understood, I told him I simply wanted to test drive a Nissan Versa they had to see if I like it, after we were done, I followed the salesman back inside the building to grab a card just in case I had bad luck in Dallas and needed to come back here to purchase, dealerships put sticker prices on cars ... Read More

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Google - Jun 20, 2026

I walked in today 6/20/2026 found a nice salesman, I told him upfront, my intention of not purchasing a vehicle due to sticker prices in Oklahoma being way over blue book, and even higher than competitive markets in metro cities, he understood, I told him I simply wanted to test drive a Nissan Versa they had to see if I like it, after we were done, I followed the salesman back inside the building to grab a card just in case I had bad luck in Dallas and needed to come back here to purchase, dealerships put sticker prices on cars all the time but by the time the add-ons add up its gonna increase exponentially. I explained I was gonna pay cash for a car, in Dallas. Next thing I know I manager came over and asked why I wasted the time of one of his salesman when he missed 2 calls, very spiteful, hateful. I will never do business with Hodge now, I had referred like 6 or 7 people in the market for cars, now I retract that referral. Not a good dealership. How do I know if I like THAT car if I cant test drive it, they didnt even attempt to try and adjust their prices to help themselves, not a thing just complaint and griping...do not go to this dealership if you dont intend to buy right away or at all due to their hateful behavior and attitude.

God forbid u need a part and anyone ever calls u back for 2 weeks now been getting jerked around by them. Called again today and on hold.. don’t think the parts guy basically even works😂

James Hodge Chevrolet charges insane EV charging fees, almost 10x regular providers. Charging a vehicle up from empty could run you almost $200 here.

Vehicle sold WITHOUT TITLE - lack of title was not disclosed voluntarily and not until 6 weeks after the sale. Purchased a used bZ4X in early April. The negotiations, sale, financing, and delivery all went well until we contacted them to find out what the holdup is on getting the title. The temporary tags will expire in a few days, and the title is needed to properly register the vehicle. Six (6) weeks after the purchase and delivery, we were told the dealership DOES NOT HAVE TITLE. According to them, there is still a lien on title associated with the previous ... Read More

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Google - Jun 1, 2026

Vehicle sold WITHOUT TITLE - lack of title was not disclosed voluntarily and not until 6 weeks after the sale. Purchased a used bZ4X in early April. The negotiations, sale, financing, and delivery all went well until we contacted them to find out what the holdup is on getting the title. The temporary tags will expire in a few days, and the title is needed to properly register the vehicle. Six (6) weeks after the purchase and delivery, we were told the dealership DOES NOT HAVE TITLE. According to them, there is still a lien on title associated with the previous owner. On 5/26, I contacted the dealership in writing - why wasn't this disclosed and what are you doing to fix? As of 6/1, I've received no response. I contacted Toyota Brand Engagement Center on 5/30 and have not yet received a response.

Unethical, Greedy, and Predatory. You learn everything you need to know about a business by how they treat the local community. Look no further than the EV charger on site at James Hodge Chevrolet. A standard, profitable DC fast charger typically costs drivers around $0.40 per kWh. James Hodge Chevrolet charges $3.00 per kWh—nearly 10 times the market rate—for electricity they likely offset through corporate or state programs. To make matters worse, the charging speeds are abysmal; a 2015 Nissan Leaf pulls power faster than this machine. Businesses have every right to make a profit, but this isn't capitalism—it's ... Read More

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Google - May 31, 2026

Unethical, Greedy, and Predatory. You learn everything you need to know about a business by how they treat the local community. Look no further than the EV charger on site at James Hodge Chevrolet. A standard, profitable DC fast charger typically costs drivers around $0.40 per kWh. James Hodge Chevrolet charges $3.00 per kWh—nearly 10 times the market rate—for electricity they likely offset through corporate or state programs. To make matters worse, the charging speeds are abysmal; a 2015 Nissan Leaf pulls power faster than this machine. Businesses have every right to make a profit, but this isn't capitalism—it's straight-up price gouging. If this is how they treat captive EV drivers on their lot, what are they doing behind closed doors during a car sale? What fees are they hiding? What are they overcharging you for? If you value transparency and ethics, do not buy a vehicle here. I’m writing this review while sitting at their station, waiting an absolute eternity for the most expensive, lowest-quality charge I have ever encountered in my 13 years of EV ownership. Avoid this place at all costs.

Unethical. Greedy and Money hungry. You can tell A LOT by how a place of business is ran by the way that they engage with the community. There's an EV fast charger on site. A profitable charger will charge the customers roughly 40 cents per kilowatt hour delivered, at lighting fast speed. James Hodge Chevrolet charges THREE dollars per kilowatt hour......and speeds so slow that a Nissan Leaf from 2015 can acquire faster speeds. Business have a right to make money, they're not running a charitable organization and that is well understood. However, when you want to charge more ... Read More

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Google - May 31, 2026

Unethical. Greedy and Money hungry. You can tell A LOT by how a place of business is ran by the way that they engage with the community. There's an EV fast charger on site. A profitable charger will charge the customers roughly 40 cents per kilowatt hour delivered, at lighting fast speed. James Hodge Chevrolet charges THREE dollars per kilowatt hour......and speeds so slow that a Nissan Leaf from 2015 can acquire faster speeds. Business have a right to make money, they're not running a charitable organization and that is well understood. However, when you want to charge more than 10 times for electricity that they don't even pay for, that tells you a lot about the ethics behind this business. So if you wish to purchase a car here, don't. What are they hiding from you? What are the concealing or over charging you for? Are you even getting a good deal? And this review is left as I sit here waiting 20 years for the most expensive charge I've ever had on an EV in my entire EV ownership history, which is 13 years.

Service department has really gone downhill over the last couple of years. There’s always an excuse as to why something can’t get done or why they’re shorthanded. Trying to get a simple oil change turned into constant runaround and poor communication. Customer service used to mean something here, but now it feels like excuses come before solutions. Hopefully management starts focusing on hiring friendlier staff and improving the overall customer experience.

Very unprofessional, very pushy ! Shady dealership!they are not clear when it comes to answer questions! Best advice stay away of this place.

Sales person was great, awful finance dept. still have not received any paperwork from purchase and can’t get car registered. NO ONE ever answers calls or emails to get paperwork to us! Will never recommend to anyone. Buy elsewhere, it has been such a headache!!

The customer service at this location is horrible. My first experience with James Hodge was not good. Isde an appointment and when I pulled into the service department, the service workers just sat there. No greeting, no nothing. I got out of my car and no one greeted me. I walked into the service department. There was a guy on the phone (he wasn't talking to anyone) no acknowledgment. I left my car there for two weeks. When I returned to pick it up, same experience. I walked into the service department, no greeting. The same guy was on ... Read More

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Google - Apr 29, 2026

The customer service at this location is horrible. My first experience with James Hodge was not good. Isde an appointment and when I pulled into the service department, the service workers just sat there. No greeting, no nothing. I got out of my car and no one greeted me. I walked into the service department. There was a guy on the phone (he wasn't talking to anyone) no acknowledgment. I left my car there for two weeks. When I returned to pick it up, same experience. I walked into the service department, no greeting. The same guy was on the phone..sitting there. The other service manager was talking with someone so he was busy. After about five minutes of me standing there, the guy not talking to someone looked up and said "someone will be with you". After another few minutes of me standing there, the same guy who was talking to no one, asked how he could help me. I told him I was there to pick my car up. Then he sent me around the corner to the pay area. Then I got sent to the collision center, where the guys were really great and personable. The work appears to be be solid. However the service was trash

This services has been a nightmare. After paying almost 2000.00 for work do be done my car is still not fixed and I don't even get a call back or help when I come in your talk to someone. Worst services I've ever gotten.

Can't speak to the experience of buying a car here, but charging 5x the usual standard rate of electricity at other chargers for their electric car charger is wild. Yes there aren't many options nearby... But if they're willing to price gouge travelers in the area, I would question the ethics of their company in general. We charged a small Chevrolet Bolt here and it cost $125 vs $25 for the same percentage charge most other places.

I fixed my brakepads with them just few months ago, recently noticed they making noise and had to really push hard for the brake. I went to one of the autoshop nearby and they said I had to change my brake pads again. I am surprised and told them i just changed them just few months prior, then he showed my pads that were worn. I am so pissed off to see this. I used to believe James Hondge Toyota blindly and this is what they did. Would not recommend anyone going here.

I bought a f150 wholesale through them on January 13th still haven’t received the title because they’re supposedly waiting on a lien release. Manager says they have it but gives me the title clerks email. She emailed me back in 10 minutes contradicting everything this manager told me. I’ve called, emailed, and the auction has even reached out to them and still no updates. The manager and title clerks won’t respond to anything so I called the bank they were waiting on a lien release from and they said they mail the lien release within 10 days of ... Read More

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Google - Mar 12, 2026

I bought a f150 wholesale through them on January 13th still haven’t received the title because they’re supposedly waiting on a lien release. Manager says they have it but gives me the title clerks email. She emailed me back in 10 minutes contradicting everything this manager told me. I’ve called, emailed, and the auction has even reached out to them and still no updates. The manager and title clerks won’t respond to anything so I called the bank they were waiting on a lien release from and they said they mail the lien release within 10 days of pay off. So tell me how it’s been almost 60 days(58 days) and still no lien release. On top of it ZERO communication just getting the run around and fake answers that aren’t true

Worse place to have your car serviced. This is the third time I’ve been to their store and they didn’t have the parts needed for the job. Most recent visit was to have tire replaced (paid additional money for the tire and wheel warranty). This was after being told they didn’t have my tire in stock during first visit. Reschedule which was a nightmare, due to construction activities, no one would answered my phone calls. I finally got a hold of someone after trying multiple numbers and departments and scheduled my appointment. Day of appointment, they didn’... Read More

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Google - Feb 16, 2026

Worse place to have your car serviced. This is the third time I’ve been to their store and they didn’t have the parts needed for the job. Most recent visit was to have tire replaced (paid additional money for the tire and wheel warranty). This was after being told they didn’t have my tire in stock during first visit. Reschedule which was a nightmare, due to construction activities, no one would answered my phone calls. I finally got a hold of someone after trying multiple numbers and departments and scheduled my appointment. Day of appointment, they didn’t know I had a scheduled appointment and didn’t have the correct tire in stock. Really frustrating because I have to drive an hour both ways.

New car 1st service. Stated they rotated my tires and they did not. I marked ties so I would know! Took advantage of an elderly lady, widow of a disabled veteran. They should be ashamed.

When hyundai makes you come here for service you will get attitude every time

6 1/2 hours waiting on tire replacement and still waiting

I am a Nebraska resident. I purchased a $50,000 BMW X5 in mid-October, and over 70 days later I still do not have the title. My temporary plate has long expired, leaving my family without a legal way to drive the vehicle. My wife cannot take our kids to school or handle daily responsibilities while I am at work. I have contacted this dealership many times, including management and the title department (Sharon Oliver). Every time I am told “the title will be ready soon”, but nothing ever happens. I have been given false promises over and over again. I also requested ... Read More

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Google - Dec 27, 2025

I am a Nebraska resident. I purchased a $50,000 BMW X5 in mid-October, and over 70 days later I still do not have the title. My temporary plate has long expired, leaving my family without a legal way to drive the vehicle. My wife cannot take our kids to school or handle daily responsibilities while I am at work. I have contacted this dealership many times, including management and the title department (Sharon Oliver). Every time I am told “the title will be ready soon”, but nothing ever happens. I have been given false promises over and over again. I also requested a new temporary plate at least 10 times. I was told it would be overnighted from Oklahoma to Nebraska, yet weeks later nothing has arrived. This is the worst customer service experience I have had in nearly 40 years. No communication, no accountability, and no resolution. Do not trust a single word or promise unless you physically see the title in hand, no matter what they tell you. I do not recommend this dealership. At this point, this review is my last hope that the owner or general manager will step in and fix what is clearly a serious internal problem.

My god where do I start , let’s start with the many months of them having my suv and here it’s December this started in February, I’ve had this issue 8 or 9 times and the last 3 times it’s said the same thing and now it’s other things related to the same issue, but this time it costing me another $840. For issues that they should be checking before giving it back to the customer. This and last month has come to $1680.00 for an issue that they didn’t check like first time and every time after that . They ... Read More

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Google - Dec 15, 2025

My god where do I start , let’s start with the many months of them having my suv and here it’s December this started in February, I’ve had this issue 8 or 9 times and the last 3 times it’s said the same thing and now it’s other things related to the same issue, but this time it costing me another $840. For issues that they should be checking before giving it back to the customer. This and last month has come to $1680.00 for an issue that they didn’t check like first time and every time after that . They are incapable of going trough and checking to make sure that there’s no more issue that could arrive after being Multiple issues of the same problem. And as far as it being unwarranted in parts what a joke because that’s still costing me money so why even tell your customers that it’s covered. Unhappy customer and will complete this transaction and sell my suv because I’ll never go back to ford. P. S. They will not return phone calls especially when you tell them your fling a complaint. They had a chance to take my call they chose not to. So there lost.

How the heck does a dealership service shop miss a blown valve cover gasket? Not once but 2 different visits within a month. Check engine light was why it was brought in. Fiest time replaced a sensor. Second time, 3 weeks later was told couldn't find anything wrong must be old coding causing the light.

I was on the fence about purchasing an extended warranty on a used sonata. I was assured by the dealership that I had 90 days to change my mind if I wanted to cancel the warranty. After a week of debating I decided to go ahead and cancel the warranty for a refund filled out the paperwork the dealer requested and sent it to them. Four months later the money has still never been credited back to the lender despite several attempts contacting the dealership and them assuring me that it was taken care of

What kind of dealer forces their carriers to unload on the highway shoulder? No common sense.

Absolute worst place to get anything done. Had my car towed here on a Thursday and they’ve had it since and still cannot manage to get a key programmed. And then proceed to try and lie about how they have to order something when it doesn’t need it. So now having to wait until Monday to even get my car and they are refusing a loaner car when it’s their people who are too lazy to get anything done and then try and lie about it to buy time. We’ve bought 2 cars here and will not ... Read More

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Google - Sep 27, 2025

Absolute worst place to get anything done. Had my car towed here on a Thursday and they’ve had it since and still cannot manage to get a key programmed. And then proceed to try and lie about how they have to order something when it doesn’t need it. So now having to wait until Monday to even get my car and they are refusing a loaner car when it’s their people who are too lazy to get anything done and then try and lie about it to buy time. We’ve bought 2 cars here and will not buy another or recommend anyone. Go to Jim Norton or Fowler little longer drive but WAYYYY better service then this excuse of a dealer

DO NOT BUY FROM HERE!!!!! If I could give zero stars I would. I bout a car at the end of June but at the end of July was told there was errors and I needed to resign and that I would get new temporary tags since the sale date changed, which I never did. I then never receive any documents on my trade in so I can cancel my extended arranty on my trade in. The first time I called about paper work they mentioned they were waiting on a power of attorney. I call asking about my title ... Read More

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Google - Sep 3, 2025

DO NOT BUY FROM HERE!!!!! If I could give zero stars I would. I bout a car at the end of June but at the end of July was told there was errors and I needed to resign and that I would get new temporary tags since the sale date changed, which I never did. I then never receive any documents on my trade in so I can cancel my extended arranty on my trade in. The first time I called about paper work they mentioned they were waiting on a power of attorney. I call asking about my title they say they will over night it , yet here we are a week later no title . I call again and I am told the previous owner still has it and they will look into it. So going on three months of dealing with them and getting no where! Not worth the hassle.

Bought a New 2023 Elantra N for our daughter. Tommy Rogers was our sales associate. Best car buying sales person experience I’ve ever had. The car was a total surprise to our daughter and Tommy delivered it personally to the school for an experience she’ll never forget! Thanks Tommy!!!

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I referred my daughter and she purchased a 23 Sonata. Everything went great and she is very pleased with the dealership. Tommy was very professional and made her buying experience above and beyond anything she ever experienced. Highly recommend Tommy and the dealership.

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Quality cars and exceptional customer service at its finest!!! The Hodge Auto Group will make sure to find the vehicle that best suits your needs, and provide a hassle free experience from start to finish!!

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